Businesses thrive on communication. From face-to-face meetings to social media and online transactions, communication streams help businesses grow.
Despite all of the more modern communication channels, however, the telephone remains the primary avenue of customer communication for many businesses – a communication channel that has barely changed in decades – at least, until recently.
Over the past few years, Voice Over IP telephone has become the de facto standard for business telephony. But what does VoIP bring that traditional telephony doesn’t, and what is voice termination?
Why is VoIP taking over?
When people hear about VoIP, they instantly think of Skype and similar software platforms. That isn’t far from the truth, and was certainly the pinnacle of VoIP not too long ago. You can try the best auto dialer software for the best clear voice and service.
VoIP now, however, is much more. VoIP delivers a telephony service that is indistinguishable from a ‘traditional’ telephone service, but it adds a number of benefits. Due to its digital nature, VoIP systems can be fully integrated with digital records and CRM systems, giving instant access to customer information as soon as a call is received.
For many businesses, though, the primary driver of VoIP is the price. VoIP can deliver domestic and international services at far lower rates than traditional telephony. This is because providers use the IP networks, on which carriage is incredibly inexpensive, rather than the traditional telephone networks, as much as possible.
Combining this with wholesale VoIP termination providers, like https://www.idtexpress.com/, businesses and individuals can obtain high quality telephony at a fraction of the price of a traditional phone line.
What is Voice termination?
Often heard in conjunction with VoIP, voice termination refers to the end-to-end provision of the call: from the origin to the destination, regardless of network.
Termination differs from provision because your provider may not be terminating the call, depending on the destination. Different providers operate networks in different areas, and calling landlines will require a landline provider to terminate the call.
In general, this termination process will be completely invisible to the user, but the presence and partnerships of your provider in a region can substantially impact the cost and quality of voice termination to that destination.
Considering the rising popularity of VoIP, it is important to understand the basics, such as the benefits brought by VoIP, and the meanings of common terms like voice termination.